Term and Conditions

Welcome to Florist Zone! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from floristszone.com, you agree to be bound by these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts and professional growers aged 18+ who wish to purchase plants and gardening equipment. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on floristszone.com, including text, images, logos, and product descriptions, is the property of Florist Zone and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

• Live plants (including bedding plants, shrubs, and vegetable plants)
• Seeds (vegetable and brassica varieties)
• Gardening tools (blowers, shredders, chainsaws)

While we strive for accuracy, slight variations in plant appearance may occur due to seasonal changes.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends)
• We reserve the right to cancel orders that violate these terms

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete payment information and authorize us to charge your selected payment method.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

We ship worldwide except to Asia and certain remote regions.

4.2 Delivery Responsibilities

Once items leave our facility, risk of loss passes to you. You are responsible for:

• Providing accurate shipping information
• Accepting deliveries promptly
• Inspecting plants upon arrival

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

• Live plants that arrive unhealthy (with proof)
• Incorrect items shipped

Non-returnable items:

• Opened seed packets
• Planted bedding plants
• Diseased or pest-infested plants

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order details and photos if applicable
3. Wait for approval and instructions
4. Ship items back at your expense (unless our error)

5.3 Refunds

Refunds are processed within 5 business days to your original payment method. Original shipping costs are non-refundable unless the return results from our error.

6. User Responsibilities

• Provide accurate account and shipping information
• Comply with all applicable laws and regulations
• Not misuse our website or services
• Inspect plants upon delivery and report issues immediately
• Understand that live plants require proper care after delivery

7. Limitation of Liability

Florist Zone shall not be liable for:

• Plant failure due to improper care after delivery
• Delivery delays beyond our control
• Consequential damages from product use
• Minor variations in plant appearance from website images

Our total liability for any claim shall not exceed the purchase price of the affected products.

8. General Provisions

8.1 Governing Law

These terms shall be governed by English law. Any disputes shall be resolved in courts located in Brighton & Hove.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

Florist Zone
55 Church St
Brighton & Hove, GB CH8E 3YL
Email: [email protected]