At Florist Zone, we’re committed to delivering your gardening essentials with care and efficiency. Our shipping and returns policies are designed to ensure your complete satisfaction while accounting for the delicate nature of our living products.

Shipping Information

Order Processing

We carefully prepare each order with attention to plant health and packaging quality:

  • Processing time: 1-2 business days
  • Weekend orders processed the following business day

Shipping Options

We offer two reliable shipping methods to suit your needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 days after dispatch
  • Tracking included

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 days after dispatch
  • Tracking included

Note: We currently ship worldwide except to Asia and certain remote regions. Delivery times may vary by destination.

Returns & Exchanges

We understand that sometimes returns or exchanges may be necessary. Please review our policy carefully to ensure your items qualify for return.

Eligibility

We accept returns within 15 days of receiving your order. To qualify:

  • Plants must arrive alive and healthy
  • Original packaging should be retained when possible
  • Proof of purchase (order number) is required

Non-Returnable Items

Due to their perishable nature, we cannot accept returns on:

  • Opened seed packets (including All Other Vegetable Seeds and Brassica & Leafy Green Seeds)
  • Bedding Plants that have been planted
  • Any plants showing signs of disease or pest infestation

Return Process

  1. Contact us within 15 days at [email protected] with your request
  2. Provide details using our return request template below
  3. Wait for approval – we’ll respond within 2 business days with instructions
  4. Ship your return using our specified method (you’re responsible for return shipping costs)
  5. Receive your refund or exchange once we process your return

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Florist Zone Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product(s) to return/exchange:

1. [Product Name] – [Reason for Return]

2. [Product Name] – [Reason for Return] [For exchanges, please specify the replacement product(s) you’d prefer]

I have reviewed the return policy and confirm the items meet the return conditions.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable
  • Exceptions: If the return is due to our error, we’ll refund return shipping costs

Exchanges

  • Same-value exchanges shipped once we receive original items
  • No additional shipping charges if exchange is due to our error
  • For higher-value exchanges, we’ll invoice the difference before shipping

Damaged or Incorrect Items

If your plants arrive damaged or incorrect:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect items
  3. We’ll arrange replacement or refund without requiring return of damaged plants

Need Assistance?

Our gardening specialists are happy to help with any shipping or return questions. Contact us at [email protected] or write to:

Florist Zone
55 Church St
Brighton & Hove, GB CH8E 3YL

Thank you for letting us be part of your gardening journey. We’re committed to helping your garden – and your shopping experience – flourish.